How do the storage units arrive?
All our storage units arrive flat packed, but don't worry, they are super easy to put together.
How do I assemble my storage solution?
The Double, The Big Side and The Small Side all come with instructions on how to assemble. You can download a copy of the instructions below if they are missing, and you can watch our guide on how to assemble here
The Big Side
The Small Side
I've lost/I'm missing a part
Don't worry, we've got spares, just drop us an email at firstname.lastname@example.org, tell us what you're missing and your address and we'll get a spare part over to you.
Can the storage solutions attach to the wall for safety?
Yes, The Double, The Big Side and The Small Side all have holes in the back to allow you to attach your unit to the wall, we provide the screws and raw plugs but please check the best method for fixing your unit depending on your wall type.
Can I use The Big Side or The Small Side in the Bathroom?
The units are made of powder coated steel so we don't recommend using them in bathrooms because the exposure to a moist environment will increase the likelihood of rust over time. Having said that, we love them in the bathroom, and they're so practical, so it's up to you! (We have one in our bathroom at home!)
Do the Sternzeit Design Chairs require assembly?
Yes but it's minimal, you'll simply need to attach the legs, all tools are provided.
Where can I see your furniture in person?
We're working on getting some stockists for our storage solutions, we'll let you know on our blog when we have some.
Our Sternzeit Design Chairs and Love Frankie lights are made to order, but if you'd like a colour swatch - drop us an email at email@example.com and we'll sort one out for you.
How long does the free shipping take?
It depends on where you live but on average 5 - 15 business days.
How can I track my order?
The tracking number will be sent to your email once the product(s) is shipped! It will take less than 72 hours since you place the order.
What if I receive the wrong/damaged product?
Email us at firstname.lastname@example.org, we will help you with the return, re-ship or refund.